Privacy Policy

Last updated: October 2026

Fiona Bateman Interiors respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, make an enquiry, become a client, or otherwise communicate with us.

For the purposes of UK data protection law, Fiona Bateman Interiors is the data controller responsible for your personal information.

1. Who we are

Fiona Bateman Interiors is an interior design business based in the United Kingdom.

Business name: Fiona Bateman Interiors Ltd
Registered Business address: Office 12A, Aura Business Centre, Heath Road, Skegness, PE25 3SJ

Company Number: 13997681
Email: fiona@fionabatemaninteriors.com
Telephone: +44 7868629439

2. Information we collect

We may collect and process personal information that you provide to us directly, including:

  • your name;
  • email address;
  • telephone number;
  • home, project or billing address;
  • information provided through our website enquiry or contact forms;
  • details about your property, proposed project and interior design requirements;
  • information contained within correspondence between you and Fiona Bateman Interiors;
  • billing, invoicing and payment information;
  • information you provide during consultations, meetings and the delivery of our services; and
  • any other information you choose to provide to us.

When you visit our website, we may also collect certain technical information automatically, such as your IP address, browser type, device type, pages visited and information about how you use our website. This may be collected through cookies or analytics tools.

3. How we use your information

We may use your personal information to:

  • respond to enquiries and requests for information;
  • arrange consultations and meetings;
  • prepare proposals, quotations and contracts;
  • provide our interior design and related services;
  • communicate with you throughout a project;
  • manage orders, purchasing, deliveries and installations;
  • liaise with suppliers, contractors, tradespeople and other professionals involved in your project;
  • issue invoices and process or record payments;
  • maintain our business and financial records;
  • improve our website and services;
  • protect the security and operation of our website and business;
  • comply with our legal, regulatory and tax obligations; and
  • send you marketing communications where we are permitted to do so.

We will only use your personal information where we have a lawful basis to do so.

Depending on the circumstances, this may be because the information is required to enter into or perform a contract with you, because we have a legal obligation, because it is necessary for our legitimate business interests, or because you have given us your consent.

4. Enquiries and prospective clients

If you contact Fiona Bateman Interiors to enquire about our services, we will use the information you provide to respond to your enquiry, understand your requirements and, where appropriate, prepare a proposal or arrange a consultation.

We may retain a record of your enquiry for a reasonable period even if you do not subsequently become a client. This allows us to keep appropriate business records and to refer to previous correspondence should you contact us again.

5. Clients and interior design projects

If you become a client, we will process the personal information necessary to manage and deliver your project.

As part of providing our services, it may be necessary to share relevant information with third parties involved in your project. These may include suppliers, manufacturers, contractors, tradespeople, architects, consultants, delivery companies, installers and other professional service providers.

We will only share information that is reasonably necessary for the relevant purpose.

For example, a supplier or delivery company may require your name, project address and contact details in order to arrange a delivery or installation.

6. Sharing your information

We do not sell your personal information.

We may share personal information with trusted third parties where this is necessary to operate our business or provide our services. These may include:

  • suppliers and manufacturers;
  • contractors, tradespeople and installers;
  • architects and other professional consultants;
  • delivery and logistics companies;
  • accountants, bookkeepers and professional advisers;
  • payment providers;
  • website hosting and IT providers;
  • email and business software providers; and
  • other service providers used in the administration of Fiona Bateman Interiors.

We may also disclose personal information where required to do so by law or where necessary to establish, exercise or defend legal claims.

Where third-party providers process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

7. Marketing

We may occasionally send you information about Fiona Bateman Interiors, our projects, services or other news where you have asked to receive these communications or where we are otherwise permitted to do so by law.

You can unsubscribe from marketing communications at any time by using the unsubscribe link contained within an email or by contacting us directly.

Stopping marketing communications will not prevent us from contacting you where necessary in connection with an enquiry, contract or ongoing project.

8. Cookies and website analytics

Our website may use cookies and similar technologies to help it operate correctly, understand how visitors use the website and improve the browsing experience.

Some cookies are essential for the website to function. Other cookies, including certain analytics or marketing cookies, may require your consent before they are placed on your device.

Where required, you will be given the opportunity to accept or reject non-essential cookies through our website’s cookie controls.

Further information about the specific cookies used by this website should be provided through our cookie notice or cookie settings.

9. How long we keep your information

We will only keep your personal information for as long as reasonably necessary for the purpose for which it was collected, including to satisfy legal, accounting and tax requirements and to establish or defend any potential legal claims.

The length of time we retain information will depend upon the nature of the information and our relationship with you.

Client and financial records may need to be retained for longer periods where required for legal, tax, accounting, insurance or contractual purposes.

When personal information is no longer required, we will securely delete, destroy or anonymise it where appropriate.

10. Keeping your information secure

We take reasonable organisational and technical measures to protect personal information from unauthorised access, alteration, disclosure, loss or misuse.

Access to personal information is limited to those people and service providers who reasonably require it for business purposes.

While we take appropriate precautions, no internet-based service or method of electronic storage can be guaranteed to be completely secure.

11. International transfers

Some of the technology and service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the information receives an appropriate level of protection in accordance with applicable UK data protection law.

12. Your data protection rights

Depending on the circumstances, you may have the right to:

  • ask us for a copy of the personal information we hold about you;
  • ask us to correct information that is inaccurate or incomplete;
  • ask us to delete your personal information in certain circumstances;
  • ask us to restrict how we use your personal information in certain circumstances;
  • object to certain uses of your personal information;
  • request the transfer of certain personal information to you or another organisation; and
  • withdraw your consent where we rely on consent to process your information.

These rights are not absolute and may not apply in every circumstance.

If you wish to exercise any of these rights, please contact us using the details provided in this Privacy Policy.

13. Complaints

If you have any concerns about how Fiona Bateman Interiors uses your personal information, please contact us in the first instance so that we can try to resolve the matter.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.

Further information is available from the Information Commissioner’s Office.

14. Third-party websites

Our website may contain links to websites operated by third parties, including suppliers, social media platforms or other businesses.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on this website and the date at the top of this policy will be updated accordingly.

16. Contact us

If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact:

Fiona Bateman Interiors
Business name: Fiona Bateman Interiors Ltd
Registered Business address: Office 12A, Aura Business Centre, Heath Road, Skegness, PE25 3SJ
Email: fiona@fionabatemaninteriors.com
Telephone: +44 7868629439